merge

backend/ticket/migrations/0016_alter_ticket_status.py

@@ -0,0 +1,18 @@
+# Generated by Django 5.1.2 on 2025-02-28 15:24
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('ticket', '0015_remove_ticket_attachments_remove_ticket_content'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='ticket',
+            name='status',
+            field=models.CharField(choices=[('in_progress', 'در حال پردازش'), ('resolved', 'حل شده'), ('closed', 'بسته')], default='in_progress', max_length=20, verbose_name='وضعیت تیکت'),
+        ),
+    ]

backend/ticket/migrations/0017_alter_ticket_status.py

@@ -0,0 +1,18 @@
+# Generated by Django 5.1.2 on 2025-02-28 16:13
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('ticket', '0016_alter_ticket_status'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='ticket',
+            name='status',
+            field=models.CharField(choices=[('in_progress', 'در انتظار پاسخ'), ('resolved', 'پاسخ داده شده'), ('closed', 'بسته شده')], default='in_progress', max_length=20, verbose_name='وضعیت تیکت'),
+        ),
+    ]

backend/ticket/migrations/0018_alter_ticket_created_at_alter_ticket_updated_at.py

@@ -0,0 +1,23 @@
+# Generated by Django 5.1.2 on 2025-02-28 19:19
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('ticket', '0017_alter_ticket_status'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='ticket',
+            name='created_at',
+            field=models.DateTimeField(auto_now_add=True, verbose_name='ساخته شده در'),
+        ),
+        migrations.AlterField(
+            model_name='ticket',
+            name='updated_at',
+            field=models.DateTimeField(auto_now=True, verbose_name='اپدیت شده در'),
+        ),
+    ]

backend/ticket/models.py

@@ -21,11 +21,11 @@ class Attachment(models.Model):
         super(Attachment, self).save(*args, **kwargs)
 
 class Ticket(models.Model):
-    objects = jmodels.jManager()
+    # objects = jmodels.jManager()
     STATUS_CHOICES = [
-        ('in_progress', 'در حال پردازش'),
-        ('resolved', 'حل شده'),
-        ('closed', 'بسته'),
+        ('in_progress', 'در انتظار پاسخ'),
+        ('resolved', 'پاسخ داده شده'),
+        ('closed', 'بسته شده'),
     ]
     CATEGORY_CHOICES = [
         ('finance_and_accounting', 'مالی و حسابداری'),
@@ -40,9 +40,11 @@ class Ticket(models.Model):
     ticket_category = models.CharField(max_length=30, verbose_name='دسته بندی تیکت', choices=CATEGORY_CHOICES)
     customer = models.ForeignKey(User, on_delete=models.CASCADE, related_name="tickets", verbose_name='کاربر')
     admin = models.ForeignKey(User, on_delete=models.SET_NULL, null=True, blank=True, related_name="assigned_tickets", verbose_name='ادمین')
-    status = models.CharField(max_length=20, choices=STATUS_CHOICES, default='open', verbose_name='وضعیت تیکت')
-    created_at = jmodels.jDateTimeField(auto_now_add=True, verbose_name='ساخته شده در')
-    updated_at = jmodels.jDateTimeField(auto_now=True, verbose_name='اپدیت شده در')
+    status = models.CharField(max_length=20, choices=STATUS_CHOICES, default='in_progress', verbose_name='وضعیت تیکت')
+    # created_at = jmodels.jDateTimeField(auto_now_add=True, verbose_name='ساخته شده در')
+    # updated_at = jmodels.jDateTimeField(auto_now=True, verbose_name='اپدیت شده در')
+    created_at = models.DateTimeField(auto_now_add=True, verbose_name='ساخته شده در')
+    updated_at = models.DateTimeField(auto_now=True, verbose_name='اپدیت شده در')
     order = models.ForeignKey(OrderModel ,blank=True, null=True, on_delete=models.SET_NULL)
 
     def __str__(self):

backend/ticket/serializers.py

@@ -2,6 +2,8 @@ from rest_framework import serializers
 from .models import Ticket, Message, Attachment
 from django.utils.timezone import localtime
 from account.serializers import ProfileSerializer
+from order.serializers import OrderSerializer
+from order.serializers import OrderModel
 
 class AttachmentSerializer(serializers.ModelSerializer):
     file = serializers.FileField(write_only=True)
@@ -19,18 +21,37 @@ class AttachmentSerializer(serializers.ModelSerializer):
         return obj.file.url
 
 class MessageSerializer(serializers.ModelSerializer):
+    is_user = serializers.SerializerMethodField(read_only=True)
     class Meta:
         model = Message
         exclude = ('sender', )
         extra_kwargs = {'ticket': {'write_only': True}}
+    def get_is_user(self, obj):
+        user = self.context['request'].user
+        return user == obj.sender
+
+class MessageAttachmentSerializer(serializers.ModelSerializer):
+    is_user = serializers.SerializerMethodField(read_only=True)
+    attachments = AttachmentSerializer(many=True, read_only=True)
+    class Meta:
+        model = Message
+        exclude = ('sender', )
+        extra_kwargs = {'ticket': {'write_only': True}}
+    def get_is_user(self, obj):
+        user = self.context['request'].user
+        return user == obj.sender
 
 class MessageForTicketSerializer(serializers.ModelSerializer):
     class Meta:
         model = Message
         exclude = ('sender', 'ticket')
 class TicketSerializer(serializers.ModelSerializer):
-    messages = MessageSerializer(many=True, read_only=True)
+    status = serializers.SerializerMethodField()
+    ticket_category = serializers.SerializerMethodField()
+    messages = MessageAttachmentSerializer(many=True, read_only=True)
     message = MessageForTicketSerializer(write_only=True)
+    order_id = serializers.PrimaryKeyRelatedField(queryset=OrderModel.objects.all(), write_only=True, source='order')
+    order = OrderSerializer(read_only=True)
     class Meta:
         model = Ticket
         exclude = ('customer', 'admin')
@@ -38,20 +59,34 @@ class TicketSerializer(serializers.ModelSerializer):
 
     def create(self, validated_data):
         message = validated_data.pop('message', None)
-        ticket = super().create(validated_data)  
-        print(f'fck this shit{ticket.pk}')
-        message['ticket'] = ticket.pk
-        message_obj = MessageSerializer(data=message)
-        if message_obj.is_valid():
-            message_obj.save(sender=ticket.customer)
-            return ticket
-        else:
-            raise Exception('bullshit data for message')
+        ticket = super().create(validated_data)
+        if message:
+            message['ticket'] = ticket.pk
+            if 'attachments' in message:
+                message['attachments'] = [attachment.pk for attachment in message['attachments']]
+            message_obj = MessageSerializer(data=message)
+            if message_obj.is_valid():
+                message_obj.save(sender=ticket.customer)
+            else:
+                raise Exception(f'error in create failed: {message_obj.errors}')
+        return ticket
+
+    def get_status(self, obj):
+        return obj.get_status_display()
+
+    def get_ticket_category(self, obj):
+        return obj.get_ticket_category_display()
 
 class TicketListSerializer(serializers.ModelSerializer):
+    status = serializers.SerializerMethodField()
+    ticket_category = serializers.SerializerMethodField()
+    order = OrderSerializer()
     class Meta:
         model = Ticket
         exclude = ('customer', 'admin', )
         read_only_fields = ('status',)
+    def get_status(self, obj):
+        return obj.get_status_display()
 
-
+    def get_ticket_category(self, obj):
+        return obj.get_ticket_category_display()

backend/ticket/views.py

@@ -55,15 +55,13 @@ class TicketCreateView(APIView):
     serializer_class = TicketSerializer
     permission_classes = [permissions.IsAuthenticated]
     def post(self, request):
-        new_ticket_ser = self.serializer_class(data=request.data)
+        new_ticket_ser = self.serializer_class(data=request.data, context={'request': request})
         message = request.data.get('message', None)
-        print(message)
         if new_ticket_ser.is_valid():
             new_ticket_ser.save(customer=request.user)
             return Response(new_ticket_ser.data, status=status.HTTP_201_CREATED)
         else:
-            print(new_ticket_ser.error_messages)
-            return Response(new_ticket_ser.errors)
+            return Response(new_ticket_ser.errors, status=status.HTTP_400_BAD_REQUEST)
 class TicketListView(APIView):
     serializer_class = TicketListSerializer
     permission_classes = [permissions.IsAuthenticated]