AmirHossein Shirazi
29 lines
1.1 KiB
Python
29 lines
1.1 KiB
Python
from django.db import models
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from account.models import User
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class Ticket(models.Model):
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STATUS_CHOICES = [
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('open', 'Open'),
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('in_progress', 'In Progress'),
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('resolved', 'Resolved'),
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('closed', 'Closed'),
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]
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subject = models.CharField(max_length=255)
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customer = models.ForeignKey(User, on_delete=models.CASCADE, related_name="tickets")
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admin = models.ForeignKey(User, on_delete=models.SET_NULL, null=True, blank=True, related_name="assigned_tickets")
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status = models.CharField(max_length=20, choices=STATUS_CHOICES, default='open')
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created_at = models.DateTimeField(auto_now_add=True)
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updated_at = models.DateTimeField(auto_now=True)
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def __str__(self):
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return self.subject
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class Message(models.Model):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE, related_name="messages")
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sender = models.ForeignKey(User, on_delete=models.CASCADE)
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content = models.TextField()
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created_at = models.DateTimeField(auto_now_add=True)
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def __str__(self):
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return f"Message by {self.sender.username} on {self.ticket.subject}" |