ticket model and admin add ticket category

backend/requirements.txt

@@ -19,7 +19,8 @@ django-dbbackup==4.2.1
 django-filter==24.3
 django-import-export==4.1.1
 django-iranian-cities==1.0.2
-django-unfold==0.46.0
+django-jalali==7.3.0
+django-unfold==0.48.0
 djangorestframework==3.15.2
 djangorestframework-simplejwt==5.3.1
 djoser==2.3.1

backend/ticket/admin.py

@@ -6,6 +6,13 @@ from import_export.admin import ImportExportModelAdmin
 from unfold.contrib.import_export.forms import ExportForm, ImportForm, SelectableFieldsExportForm
 from unfold.contrib.forms.widgets import ArrayWidget, WysiwygWidget
 from django.contrib.postgres.fields import ArrayField
+from unfold.contrib.filters.admin import (
+    ChoicesDropdownFilter,
+    MultipleChoicesDropdownFilter,
+)
+
+
+
 
 class MessageInline(TabularInline):
     model = Message
@@ -16,9 +23,9 @@ class TicketAdmin(ModelAdmin, ImportExportModelAdmin):
     import_form_class = ImportForm
     export_form_class = ExportForm
     
-    search_fields = ['subject',]
-    list_filter = ['status']
-
+    search_fields = ['subject', 'messages__content']
+    list_filter = [('status', ChoicesDropdownFilter), ('ticket_category', ChoicesDropdownFilter)]
+    list_filter_submit = True
     compressed_fields = True
     warn_unsaved_form = True
 
@@ -27,7 +34,8 @@ class TicketAdmin(ModelAdmin, ImportExportModelAdmin):
             "widget": ArrayWidget,
         }
     }
-    list_display = ['subject', 'customer', 'admin', 'status', 'admin', 'status', 'created_at']
+    readonly_fields = ('created_at', 'updated_at')
+    list_display = ['subject', 'ticket_category', 'customer', 'admin', 'status', 'created_at']
     inlines = [MessageInline]
     radio_fields = {'status': admin.VERTICAL}
 

backend/ticket/migrations/0005_ticket_ticket_category.py

@@ -0,0 +1,19 @@
+# Generated by Django 5.1.2 on 2025-02-13 21:12
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('ticket', '0004_alter_message_content_alter_message_created_at_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='ticket',
+            name='ticket_category',
+            field=models.CharField(default='other', max_length=30, verbose_name='دسته بندی تیکت'),
+            preserve_default=False,
+        ),
+    ]

backend/ticket/migrations/0006_alter_ticket_ticket_category.py

@@ -0,0 +1,18 @@
+# Generated by Django 5.1.2 on 2025-02-13 21:13
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('ticket', '0005_ticket_ticket_category'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='ticket',
+            name='ticket_category',
+            field=models.CharField(choices=[('finance_and_accounting', 'مالی و حسابداری - Finance and Accounting'), ('user_profile', 'پروفایل کاربری - User Profile'), ('order_tracking', 'پیگیری سفارش - Order Tracking'), ('authentication', 'احراز هویت - Authentication'), ('product', 'محصول - Product'), ('bug_reporting', 'اعلام باگ و خطا در وبسایت - Bug and Error Reporting'), ('other', 'سایر - Other')], max_length=30, verbose_name='دسته بندی تیکت'),
+        ),
+    ]

backend/ticket/migrations/0007_alter_ticket_ticket_category.py

@@ -0,0 +1,18 @@
+# Generated by Django 5.1.2 on 2025-02-13 21:14
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('ticket', '0006_alter_ticket_ticket_category'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='ticket',
+            name='ticket_category',
+            field=models.CharField(choices=[('Finance and Accounting', 'مالی و حسابداری'), ('User Profile', 'پروفایل کاربری'), ('Order Tracking', 'پیگیری سفارش'), ('Authentication', 'احراز هویت'), ('Product', 'محصول'), ('Bug and Error Reporting', 'اعلام باگ و خطا در وبسایت'), ('Other', 'سایر')], max_length=30, verbose_name='دسته بندی تیکت'),
+        ),
+    ]

backend/ticket/models.py

@@ -8,8 +8,17 @@ class Ticket(models.Model):
         ('resolved', 'حل شده'),
         ('closed', 'بسته'),
     ]
-
+    CATEGORY_CHOICES = [
+        ('finance_and_accounting', 'مالی و حسابداری'),
+        ('user_profile', 'پروفایل کاربری'),
+        ('order_tracking', 'پیگیری سفارش'),
+        ('authentication', 'احراز هویت'),
+        ('product', 'محصول'),
+        ('bug_and_error_reporting', 'اعلام باگ و خطا در وبسایت'),
+        ('other', 'سایر'),
+    ]
     subject = models.CharField(max_length=255, verbose_name='موضوع')
+    ticket_category = models.CharField(max_length=30, verbose_name='دسته بندی تیکت', choices=CATEGORY_CHOICES)
     customer = models.ForeignKey(User, on_delete=models.CASCADE, related_name="tickets", verbose_name='کاربر')
     admin = models.ForeignKey(User, on_delete=models.SET_NULL, null=True, blank=True, related_name="assigned_tickets", verbose_name='ادمین')
     status = models.CharField(max_length=20, choices=STATUS_CHOICES, default='open', verbose_name='وضعیت تیکت')